BEGLA 136
English at the Workplace
IGNOU BEGLA 136 Free Solved Assignment 2024
BEGLA 136 Free Solved Assignment July 2024 & Jan 2025
SECTION A
Q 1. Write short notes on the following:
a) Types of customers at the workplace
Ans. At the workplace, we meet many different types of customers. Each customer is unique and needs to be handled in the right way to give them a good experience.
One common type is the friendly customer. They are polite, patient, and easy to talk to. They make the job pleasant and are often loyal to the company.
Then there is the confused customer. They don’t know what they want or need help understanding products or services. We must be calm and guide them clearly with simple information. IGNOU BEGLA 136 Free Solved Assignment 2024
We also face impatient customers. They don’t like waiting and may get angry quickly. It’s important to stay polite, listen carefully, and solve their issue fast.
Some customers are bargainers. They always want a discount or the best deal. With them, we must be firm but respectful while explaining the value of the product.
Lastly, there are complaining customers. They are unhappy with the service or product. Listening to them calmly and solving their problem quickly can often turn them into happy customers.
b) Characteristics of Work Ethics.
Ans. Work ethics means having the right attitude and behavior towards your job.
A person with good work ethics is honest, responsible, and hardworking.
These qualities help people succeed in their careers and earn respect from others.
One of the main characteristics of work ethics is discipline. It means being on time, following rules, and staying focused on your tasks.
A disciplined worker doesn’t waste time and always completes work on time.
Responsibility is another key part. It means taking ownership of your duties and doing them well, even without someone watching you. Responsible people don’t make excuses — they find solutions.
Honesty is very important in the workplace. Being truthful and fair builds trust with your team and customers. IGNOU BEGLA 136 Free Solved Assignment 2024
Another strong quality is dedication. It means putting your best effort into every task, big or small. Dedicated workers care about doing a good job.
Teamwork is also part of good work ethics. Working well with others, listening, and sharing ideas help the whole team grow.
c) Common Trends in E Communication
Ans. E-communication, or electronic communication, is how people share messages using digital tools like emails, social media, messaging apps, and video calls.
With technology growing fast, there are many new trends in how we connect with others online. IGNOU BEGLA 136 Free Solved Assignment 2024
One common trend is the use of instant messaging apps like WhatsApp, Telegram, and Messenger. People now prefer quick chats over long emails.
These apps allow fast replies, sharing photos, documents, and even voice notes.
Another popular trend is video calling. Apps like Zoom, Google Meet, and Microsoft Teams have made it easy to meet people face-to-face, even from far away.
This trend became very strong during the COVID-19 pandemic and is still growing, especially for work, online classes, and interviews.
Emojis and GIFs are also widely used in e-communication.
They help people express feelings and add fun to conversations, making messages more friendly and human.
Social media platforms like Facebook, Instagram, and Twitter are not just for personal use anymore.
Businesses and professionals now use them to connect, share updates, and build a strong online presence.
Voice messages and voice assistants like Siri or Google Assistant are also becoming more common. They save time and are helpful when people are busy or can’t type.
Another big trend is the focus on privacy and security. More people now care about who can see their messages and how their data is used.
d) Behavior Code at the Workplace.
Ans. Every workplace has certain rules and expectations for how employees should behave. IGNOU BEGLA 136 Free Solved Assignment 2024
This is called the behavior code at the workplace. It helps create a positive, respectful, and professional environment where everyone can work peacefully and productively.
One of the most important parts of workplace behavior is respect.
Employees should treat each other kindly, no matter their job title, age, or background.
Listening to others, using polite language, and avoiding rude or hurtful comments are all signs of respect.
Another key rule is punctuality. Being on time for work, meetings, and deadlines shows that you are responsible and value others’ time.
It also builds trust with your team and manager.
Honesty and integrity are also a big part of good workplace behavior.
Always be truthful in your work, never cheat, and admit mistakes when they happen. It’s okay to make errors — what matters is how you fix them.
Teamwork is another important value. Helping coworkers, sharing ideas, and solving problems together make the office a better place for everyone.
Following rules and policies is also part of the behavior code.
Every company has its own guidelines on dress code, use of phones, internet, safety, and other matters. It’s important to follow them at all times.
Lastly, staying positive and professional even during stressful times shows emotional strength and maturity. IGNOU BEGLA 136 Free Solved Assignment 2024
SECTION B
Q 1. Briefly write about your dream job and how you plan to make it a reality?
Ans. Everyone has a dream job — something they would love to do for the rest of their life.
For some people, it’s becoming a doctor, teacher, or engineer.
For me, my dream job is to become a 3D animator and storyteller, creating fun and meaningful animated videos for YouTube and maybe even for big movie or TV companies one day.
I have always loved cartoons and animation since I was a child.
I used to watch animated shows and wonder, “How do they make these characters move and talk?” That curiosity stayed with me as I grew older.
I realized that animation is not just about drawing — it’s about bringing stories to life. IGNOU BEGLA 136 Free Solved Assignment 2024
You can make people laugh, cry, or think deeply with just a few moving images and a good message. That’s what makes it magical to me.
My dream is to create my own animated characters and stories, especially funny ones that people of all ages can enjoy.
I already have a YouTube channel called Laughing Panda, where I plan to upload animated short clips of funny pandas.
I want to make people smile through simple, clean humor. In the future, I also want to create deeper stories about topics like “How the Mind Works” or other interesting subjects using 3D animation.
How I Plan to Make My Dream Job a Reality
Achieving a dream is not easy, but it’s possible with the right plan and effort. Here are the steps I am following and will continue to follow to make my dream come true:
Learning the Basics
The first step is learning. I am currently focusing on understanding the basics of 3D animation — how characters move, how backgrounds are created, how lighting works, and how to add sound and effects.
I am watching free YouTube tutorials and plan to join a proper online course that teaches animation using software like Blender, Maya, or Cinema 4D.
Starting from the basics will help me build a strong foundation.
Practicing Regularly
Learning is not enough. Practice is key. I plan to spend at least 2–3 hours every day trying out what I learn. IGNOU BEGLA 136 Free Solved Assignment 2024
I will create small sample videos and try different animation styles. Even if my early videos are not perfect, I believe I will get better with time.
Creating Content Consistently
Since I already have a YouTube channel, I will start uploading short clips regularly.
These videos will be about pandas in different moods — happy, angry, playful, and more.
Even if only a few people watch in the beginning, I will not give up. I want to build a loyal audience over time.
Listening to Feedback
Feedback helps us grow. I will ask my friends and viewers to tell me what they like and what I should improve.
This will help me understand my audience better and become a better creator.
Staying Inspired
Sometimes, we feel low or tired, especially when things don’t go as planned. In such times, I will remind myself why I started.
I will keep watching my favorite animations, read inspiring stories of animators, and stay connected with online animation communities.
Improving Skills As I grow, I want to improve my skills further. I may join advanced courses, attend animation workshops, and even try to work as an intern in a small animation studio. IGNOU BEGLA 136 Free Solved Assignment 2024
Learning from professionals will help me understand the industry better.
Believing in Myself
This is the most important step. Many people may not believe in your dream, but you must believe in yourself.
I know I may face failures or slow growth at times, but I will not lose hope. I believe that with passion and patience, anything is possible.
Q 2. Discuss the importance of body language during interviews.
Ans. When we go for a job interview, we often spend a lot of time thinking about what to say, how to answer questions, and how to prepare our resume.
While all of that is important, there is one more thing that many people forget — body language. IGNOU BEGLA 136 Free Solved Assignment 2024
Body language means how we use our body to communicate, without speaking.
It includes our posture, facial expressions, hand movements, eye contact, and even how we walk or sit.
During an interview, body language plays a very important role. In fact, sometimes how you say something matters more than what you say.
Interviewers not only listen to your words but also observe your behavior.
They notice if you look confident, nervous, confused, or alert — all through your body language.
Good body language helps you create a positive first impression, and that can increase your chances of getting selected.
First Impressions Matter
The moment you walk into the interview room, the interviewers begin forming an opinion about you. IGNOU BEGLA 136 Free Solved Assignment 2024
If you enter the room with a smile, stand or sit up straight, and greet politely with a firm handshake or a respectful “Good morning,” it shows that you are confident and ready.
On the other hand, if you walk in with a slouched back, avoid eye contact, or look too stiff or nervous, it may give a negative impression — even before the interview has really started.
Eye Contact Shows Confidence
One of the most important parts of body language is eye contact.
Looking at the interviewer while speaking shows that you are confident, honest, and fully engaged in the conversation.
However, you should not stare too much or avoid looking at them altogether.
Instead, maintain natural and polite eye contact throughout the discussion. It also shows that you are listening carefully when they speak.
Posture Reflects Your Attitude
How you sit during an interview says a lot about your personality. Sit straight with your back upright and feet flat on the ground.
This shows that you are alert and professional. Leaning too much forward can seem aggressive, while leaning backward might make you look lazy or uninterested.
Avoid folding your arms tightly, as that may look like you are closed off or nervous.
Facial Expressions Speak Louder Than Words
Your face is one of the first things people notice. Try to keep a calm and pleasant expression. IGNOU BEGLA 136 Free Solved Assignment 2024
A light smile (not a fake or forced one) makes you look friendly and confident.
If you look too serious, angry, or scared, it may give the wrong message. Even when you are nervous inside, your face can help you appear composed.
Hand Gestures and Movements
Using your hands naturally while speaking can help you explain your ideas better.
Small hand movements show that you are involved and passionate about what you are saying.
But avoid overdoing it. Waving your hands too much or fidgeting with your pen, tie, or hair may distract the interviewer or make you look anxious.
Tone of Voice and Speaking Style Although tone of voice is not body language in the strictest sense, it is closely connected.
Speaking clearly, at a steady pace, and with the right tone can make a big difference.
Don’t speak too fast or too softly. Your voice should sound natural, confident, and respectful. IGNOU BEGLA 136 Free Solved Assignment 2024
Stay Calm and Controlled Sometimes, our body shows signs of nervousness like shaking legs, tapping fingers, or avoiding eye contact.
That’s normal, but it’s important to try to stay calm.
Practice deep breathing before your interview and try to stay relaxed. The more you practice, the more comfortable you will feel.
In the end, interviews are not just about how smart you are — they are about how you present yourself.
Good body language helps you build a connection with the interviewer.
It shows that you are confident, respectful, interested in the job, and capable of fitting into the workplace
To improve your body language, try practicing mock interviews in front of a mirror or with a friend. Watch your gestures, posture, and expressions.
Record yourself if needed. The more aware you become of your body language, the better you can control it. IGNOU BEGLA 136 Free Solved Assignment 2024
Q 3. Make a presentation for your organization on why you think it is essential to have a portfolio while apply for a position in an organization.
Ans. Good morning everyone, and thank you for giving me the opportunity to share my thoughts on a very important topic — the importance of having a portfolio when applying for a job.
In today’s world, where competition is high and companies look for the best talents, having a portfolio is not just an extra thing — it is something that can truly set you apart from other candidates.
A portfolio is a collection of your work, achievements, skills, and experiences. It shows what you are capable of in a very clear and visual way.
While a resume tells someone about your qualifications in words, a portfolio shows them with real examples. IGNOU BEGLA 136 Free Solved Assignment 2024
This helps employers understand your talents better and makes it easier for them to trust your abilities.
It is like a mirror that reflects your hard work and creativity.
One of the biggest reasons why a portfolio is important is that it makes your application more professional.
Anyone can write that they are hardworking, skilled, and experienced, but if you attach a portfolio with real samples of your work, it gives proof of everything you have written in your resume.
Whether you are a designer, writer, marketer, developer, or even someone from a non-technical background, you can include documents, projects, presentations, reports, and achievements to highlight your journey and contributions.
This gives you more credibility and confidence during interviews.
Another reason to have a portfolio is that it helps showcase your skills in action. For example, if you are a graphic designer, your portfolio may include posters, logos, and banners you’ve designed. IGNOU BEGLA 136 Free Solved Assignment 2024
If you are a content writer, you can include your articles or blog posts. If you work in sales, you can include your targets and achievements.
Even if you are just starting your career, you can add college projects, internships, or any volunteer work.
It shows that you are serious about your field and willing to grow.
Having a portfolio also helps make you more memorable. Interviewers meet many candidates in one day.
Sometimes, it’s hard to remember who said what.
But when they go through your portfolio and see real examples of your work, it becomes easier for them to remember you.
It shows effort and preparation, and that always leaves a good impression.
A portfolio also helps you feel more confident during interviews. When you have something to show, you can talk more clearly and proudly about your experience.
You’re not just explaining what you did — you’re showing it. This also makes the interview more interesting and engaging.
Instead of just answering questions, you are also telling a story through your work, which helps build a better connection with the interviewer.
In many creative and technical fields, a portfolio is not just useful — it is a must-have.
Companies will ask for it directly, and without it, you may not even get shortlisted.
But even in other jobs where portfolios are not officially required, submitting one still gives you an advantage. IGNOU BEGLA 136 Free Solved Assignment 2024
It shows that you go the extra mile, and that is a quality every company values.
Creating a portfolio also helps you understand yourself better. As you gather your past work, you begin to see your strengths, your progress, and the kind of work you enjoy most.
This self-awareness helps you talk about yourself better in interviews and also plan your career growth in a better way.
Now with technology, it’s easier than ever to make a digital portfolio. You can create a simple PDF or make a personal website to showcase your work.
You can even add your portfolio to LinkedIn. This makes it easy for employers to view your work anytime, even before the interview.
IGNOU BEGLA 136 Assignment Question 2024
Q 4. You are interested in applying for the position of a web designer in a company. Write a covering letter for this position, showing how you are suitable for the job.
Ans. Sunny Poonia
Rajasthan, India
Email: ######@gmail.com
Phone: 1234567890
Date: April 5, 2025
To
The Hiring Manager
Help First
Website: Helpfirst.in
New Delhi
Subject: Application for the Position of Web Designer
Dear Sir/Madam,
I am writing to express my interest in the position of Web Designer at your company, as advertised. IGNOU BEGLA 136 Free Solved Assignment 2024
With a strong passion for creative design and technical skills in website development, I believe I am well-suited for this role.
I have completed my Bachelor of Arts from Delhi University, and I have also done a Certificate Course in Hardware and Networking.
Along with this, I have gained hands-on experience in website making, where I have created several simple and user-friendly websites using HTML, CSS, and basic JavaScript.
I enjoy designing clean, modern layouts that work well on both desktop and mobile devices.
What makes me suitable for this position is my dedication to learning and improving.
I stay updated with the latest design trends and always aim to create websites that are both beautiful and functional.
I am a team player, and I believe in completing work on time and with full honesty.
I am confident that my skills and enthusiasm for web design will add value to your team. IGNOU BEGLA 136 Free Solved Assignment 2024
I would be grateful for an opportunity to discuss how I can contribute to your company’s success.
Thank you for considering my application. I look forward to your positive response.
Yours sincerely,
Sunny Poonia
SECTION C
Q 1. Prepare a CV (Curriculum Vitae) for a job you wish to apply for, mentioning your qualifications, work experience achievement etc. relevant to the job.
Ans. Curriculum Vitae
Name: Sunny Poonia
Address: Rajasthan, India
Email: ########@gmail.com
Phone: 123456789
Date of Birth: [Insert your DOB]
Nationality: Indian
Marital Status: Single
Languages Known: English, Hindi
Career Objective:
To work as a Web Designer in a reputed company where I can use my creative skills and technical knowledge to build beautiful, user-friendly websites, and grow as a professional in the field of web design and development.
Educational Qualifications:
| Qualification | Institution | Board/University | Year of Passing |
|---|---|---|---|
| Bachelor of Arts (B.A.) | Delhi University | Delhi University | [Your Year] |
| Senior Secondary (12th) | Help first Sr. School | RBSE | [Your Year] |
| Secondary (10th) | Help first Public School | RBSE | [Your Year] |
Professional Course:
- Certificate Course in Hardware and Networking
**Skills:
- HTML, CSS, Basic JavaScript
- Website layout design
- Responsive design for mobile and desktop
- Canva, Photoshop (basic level)
- Good communication and teamwork
- Quick learner and creative thinker
Work Experience:
Worked in Google Office
Company: Google
Duration: 1.5 years
Role:
- Assisted in daily operations
- Handled customer service
- Learned teamwork and time management
Achievements:
- Created small websites for personal and learning use
- Participated in school sports and won many medals
- Known for being honest, hardworking, and punctual
Hobbies and Interests:
- Playing football IGNOU BEGLA 136 Free Solved Assignment 2024
- Watching tech/design videos
- Learning new creative skills
- Story writing and animation
Declaration:
I hereby declare that the above information is true to the best of my knowledge and belief.
Date: [Insert Date]
Place: Rajasthan
Signature:
Sunny Poonia
Q 2. You are planning to appear for an interview for the position of a English Language Trainer in a reputed institution. Write out ten questions you expect to be asked and your answers to these questions
Ans.
1. Can you tell us about yourself?
Ans: I am Sunny Poonia from Rajasthan. I have completed my Bachelor of Arts from Delhi University. IGNOU BEGLA 136 Free Solved Assignment 2024
I have a strong interest in the English language and communication. I enjoy teaching and helping others improve their skills.
I am patient, friendly, and love working with learners of all levels.
2. Why do you want to become an English Language Trainer?
Ans: I enjoy the English language and how it helps people connect with the world.
I want to help students feel confident while speaking, writing, and understanding English.
Teaching gives me happiness, and I want to make a difference in students’ lives through language. IGNOU BEGLA 136 Free Solved Assignment 2024
3. What teaching methods do you use in your classes?
Ans: I like to make my classes interactive. I use role-plays, discussions, storytelling, games, and grammar exercises.
I also focus on speaking practice and listening skills. I try to make learning simple and fun.
4. How will you handle students who are shy or afraid to speak in English?
Ans: I will create a friendly and safe environment. I will start with easy speaking activities and encourage them with positive words.
I will never force them but support them slowly until they feel comfortable.
5. What are the four main skills in English?
Ans: The four main skills are:
. Listening
. Speaking
. Reading
. Writing
All are important and I try to give time to each in my teaching.
6. How do you improve vocabulary in your class?
Ans: I introduce new words daily with simple meanings and examples. I use games like word-matching, puzzles, and picture cards. I also ask students to make sentences using new words. IGNOU BEGLA 136 Free Solved Assignment 2024
7. How do you correct students’ mistakes without making them feel bad?
Ans: I correct mistakes gently. I say the correct sentence in a polite way or ask them to try again. I always praise their effort first and remind them that mistakes are part of learning.
8. How do you manage time in a classroom?
Ans: I plan my lessons with a clear structure — starting with warm-up, lesson explanation, practice, and review.
I keep a timer if needed and make sure each activity is given proper time.
9. How do you keep your students interested in learning English?
Ans: I use fun activities, games, and real-life examples. I also use videos, songs, and storytelling. IGNOU BEGLA 136 Free Solved Assignment 2024
I try to relate lessons to students’ everyday life so they find it useful and interesting.
10. Why should we hire you for this position?
Ans: I am passionate about teaching English. I am patient, hardworking, and always ready to learn new methods.
I truly care about my students’ progress and will give my best to help them grow in their language skills.
Download IGNOU BEGLA 135 Free Solved Assignment 2024-25
Download IGNOU BEGLA 138 Free Solved Assignment 2024-25