DEVELOPING EMOTIONAL COMPETENCE
BPCS 185 Free Solved Assignment
BPCS 185 Free Solved AssignmentJuly 2021 & Jan 2022
Q 1 Explain the components of emotional intelligence with suitable examples.
Ans: Components of emotional intelligence:
Following ere components of emotional intelligence:
Perceiving emotions: This is the basic ability to register and recognise emotions in ourselves and other people.
People who are high in emotional intelligence are able to identify when they are experiencing a particular emotion and able to use their vocabulary to label the feeling.
For example, experiencing the sensation of “butterflies in the stomach” and knowing that they are feeling nervousness or anxiety.
They are also sensitive to other people’s emotions and are able to see when someone is feeling angry, sad, happy or a range of other feelings by reading their facial expressions and body language. BPCS 185 Free Solved Assignment
This is a fundamental skill because without recognising the experience of an emotion, it is very difficult to understand it or change it in any way.
Understanding emotions: This component refers to using the specific information that various emotions provide and knowing how that might affect their behavior.
As discussed earlier, each emotion conveys distinct data to individuals about their environment and energizes one for action in a particular direction.
Emotionally intelligent people are able to read this information and use it to guide their behavior.
For example, understanding that one’s anger at their friend may be a result of feeling unfairly treated by them.
Understanding emotions in others is similar- observing that a sibling is hanging their head low and has reduced their interactions with others might indicate they are upset or sad about something. BPCS 185 Free Solved Assignment
The following descriptive statements about persons ‘X’ and ‘Y’ may help to illustrate the above two components of perceiving and recognising emotions:
Example: “During challenging and difficult social situations, X is very conscious of the pitch of his voice and hand gestures.
He recognises when the intensity of his anger is rising and makes the effort to behave in an assertive way rather than give in to aggression”.
Managing emotions: When one recognises their emotions quickly and understands their meaning, it becomes relatively easier for them to think about the next steps regarding how to change them.
This applies to the self as well as others. Recognising that one is feeling low and wanting to change that emotion may encourage one to make plans to go out for a movie or meet a friend they enjoy talking to or just talk to the person over phone.
The following descriptive statements about persons ‘X’ and ‘Y’ may help to clarify how this skill is observable:
Example: “X is a great example of patience and restraint when meetings become heated up and emotionally charged. BPCS 185 Free Solved Assignment
While others are shouting and calling others names around her, she responds by listening carefully and responding with well-thought out points rather than reacting impulsively”.
Using emotions: The ability to use one’s emotions is more than just dealing with or managing emotions. It involves the skill of leveraging emotions to enhance our thinking, decision-making and relationships.
For example, concealing one’s nervousness about public speaking by using body language and hand gestures to show excitement instead so that the audience is more engaged.
Channelizing anger at perceived injustice towards fighting for one’s legitimate rights is another example of using emotions and has been used extensively to bring about social changes and reforms for centuries.
2 Define emotional intelligence (EI). Describe the strategies related to intrapersonal aspect to develop emotional competence.
Ans: Emotional intelligence:
Emotional intelligence refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it’s an inborn characteristic.
The ability to express and control emotions is essential, but so is the ability to understand, interpret, and respond to the emotions of others.
Imagine a world in which you could not understand when a friend was feeling sad or when a co-worker was angry. BPCS 185 Free Solved Assignment
Psychologists refer to this ability as emotional intelligence, and some experts even suggest that it can be more important than intelligence quotient in your overall success in life.
It’s a scientific fact that emotions precede thought. When emotions run high, they change the way our brains function diminishing our cognitive abilities, decision-making powers, and even interpersonal skills.
Understanding and managing our emotions (and the emotions of others) helps us to be more successful in both our personal and professional lives.
At a personal level, emotional intelligence helps us:
- Have uncomfortable conversations without hurting feelings.
- Manage our emotions when stressed or feeling overwhelmed.
- Improve relationships with the people we care about.
At work, emotional intelligence can help us:
- Resolve conflicts.
- Coach and motivate others.
- Create a culture of collaboration.
- Build psychological safety within teams.
Strategies related to intrapersonal aspect to develop emotional competence:
i) Focusing on the aspects of emotions: One of the first thing one needs to do to develop emotional competence is to focus on one’s emotions.
One needs to understand the nature of emotions, their meaning and relevance in the particular context. What does the emotion tell us, how does it impact others, what does it lead to, how it is helping us or hindering? BPCS 185 Free Solved Assignment
ii) Being aware of yourself: Knowing about the nature and aspects of emotions as described in the previous point will help you to be aware about your own self.
Being aware of yourself consists of two parts – awareness of one’s emotions and accurate self-assessment.
iii) Being assertive: Assertiveness helps in being confident and clearly communicating to the other person what you want to communicate.
This is possible when you are clear about your objectives and the future relationship with the other person or the situation.
iv) Cognitive restructuring: Cognitive restructuring refers to becoming aware of one’s thoughts and changing the way you think about a situation.
Changing the perspective can open up new possibilities and get you through the problem.
v) Being mindful: Being aware about out state of mind helps us to develop self-control and regulate our emotional expression.
Stress occurs when we are not mindful of our thoughts and feelings, and jump to conclusions and react in haste. BPCS 185 Free Solved Assignment
vi) Being resilient: Resilience is the ability to face an adversity or a difficult situation, overcome it and bounce back to life again.
It represents a strengths approach to life having a positive outlook and never say die attitude.
vii) Coping strategies: Coping strategies used by the individuals can be emotion focused or problem focused coping.
Emotion-focused coping aims at addressing the emotional responses of the individual especially when the situation is not under one’s control.
viii) Developing positive attitude: What is the framework of our mind? Is it oriented towards positive or negative thinking?
Do we see opportunities in every situation or we complaint about the negative situations/happenings in our life? A positive attitude comprises of having positive thoughts, positive feelings and taking positive actions.
3 Elaborate on the relationship between emotions and self-control.
Ans: Relationship between emotions and self-control:
Emotions are pervasive in all domains of our life. In fact, it can be called as the building blocks of our relationship, actions and success.
Emotions make us who we are. Hence, we need to focus on our emotions – how do we recognize them, engage with them, express them and control them – which will make our life effective and happy. BPCS 185 Free Solved Assignment
We need to first identify the emotions that we are experiencing, recognize how these are affecting our performance, our relationship and behavior.
Once we do this, we would be in a position to bring in changes in our communication and behavior so that to create a positive impact. Emotional abilities impact our life in diverse spheres.
They not only affect our personal life but also our workplace and other aspects. Recognizing the emotions, understanding them and managing them in an effective way affects our development, satisfaction, performance and relationships.
Studies have found that emotional abilities predict life-satisfaction in an indirect way.
If we take the analogy of Freud’s iceberg, we can say that the upper part of iceberg floating on the water represents our Intelligence Quotient as reflected in our performance, decision-making, behavior and success.
The crucial question here is what makes this possible. It is our Emotional Intelligence that plays a significant role here. BPCS 185 Free Solved Assignment
The submerged part of the iceberg under water represents our Emotional Intelligence which is reflected in being aware about one’s emotions, recognizing others’ emotions, having socialskills, empathy, controlling one’s emotions and managing of emotions in others.
Thus, management of emotions is very crucial in order to achieve success and happiness in life. In this regard, self-control is one of the important skills in intra-personal management of emotions.
Now, let us know in detail the meaning of self-control and how it plays an important role in managing emotions.
Self-control, as the term indicates, refers to be in control of oneself. This means, mainly to be able to control one’s emotions in the moment.
It is being aware of one’s emotions and putting a check on them so that one does not burst out as a result of one’s emotions, but is able to assess the situation and others around, and then decide the course of action.
Thus emotional self-control helps in restraining oneself and reducing impulsivity.
Thus, analyzing all the above definitions, we can arrive at the following main points about emotional self-control. BPCS 185 Free Solved Assignment
1 Emotional self-control is an ability and skill of emotional intelligence.
2 It relates to the intrapersonal management component of emotional intelligence.
3 It involves controlling or regulating or managing one’s emotions.
4 Pre-requisite for self-control is awareness about one’s own emotions.
5 Together with self-awareness, managing oneself through self-control are said to be the gateway to emotional intelligence.
6 Self-awareness and self-management are two crucial first things in developing emotional intelligence.
7 Self-control involves learning to manage distressing and disruptive emotions.
8 It puts a check on such emotions, thus avoiding impulsive behavior and actions.
9 It allows for thinking about the situation, thereby enabling to take wise decisions and appropriate steps.
10 Self-control thus aids in self-growth, managing ourselves well and brings success and achievement.
11It also helps facilitate proper interpersonal relationships and communication.
4 Explain self-awareness and self-regulation.
Ans:Self-awareness: Self-awareness involves being aware of different aspects of the self including traits, behaviors, and feelings.
Essentially, it is a psychological state in which oneself becomes the focus of attention. Self-awareness is one of the first components of the self-concept to emerge.
While self-awareness is something that is central to who you are, it is not something that you are acutely focused on at every moment of every day.
Instead, self-awareness becomes woven into the fabric of who you are and emerges at different points depending on the situation and your personality.
Self-regulation: Self-regulation is the ability to monitor and manage your energy states, emotions, thoughts, and behaviors in ways that are acceptable and produce positive results such as well-being, loving relationships, and learning.
It is how we deal with stressors and as such, lays the foundation for all other activity.
Developing this ability requires self-awareness, emotional intelligence, efficient filtering of sensory stimulation, coping effectively with stress, relating well to others, and sustaining focus. BPCS 185 Free Solved Assignment
5 How can you develop assertiveness as an emotional competency?
Ans:Develop assertiveness as an emotional competency: Assertiveness is an emotional competency that can be developed so as to successfully manage one’s emotions and have a positive impact on others for success in life.
Here one is able to express one’s own thoughts, opinions, feelings and wishes honestly without any fear, hesitation or aggression because one is considerate of the rights of the other person also.
This crucial ability can be developed through different ways:
1 Being aware of one’s emotions is the first thing in the process of developing assertiveness. In the example of Nita given earlier, she needed to be aware about what emotions and feelings she was feeling and what she wanted for her.
If I don’t know what are my feelings and wishes, then what would I stand up for?
2 Being aware of other’s emotions is the next step that is required on the way to be assertive. One cannot grow or achieve happiness by ignoring, humiliating or putting down others.
3 Taking care/focusing on the C’s of assertiveness. Be clear about what do you want, say it confidently and maintain a controlled manner throughout.
6 Explain Maslow’s hierarchy of needs.
Ans:Maslow’s hierarchy of needs: Maslow sees human needs in the form of a hierarchy, starting in an ascending order from the lowest to the highest needs and concludes that when one set of needs are satisfied then the need for other set arises.
According to Maslow, human being is an organism, which drives into action to satisfy its needs. BPCS 185 Free Solved Assignment
The basic human needs identified by Maslow in an ascending order of importance are as follows:
Physiological needs: Physiological needs are the basic needs for sustaining human life itself. Food, water, clothing, shelter, sleep and sexual satisfaction are the physiological needs without which the people cannot survive.
Security or safety needs: Security or safety needs follow the physiological needs. These are the needs that enable people to live free from physical danger and fear of loss of a job, property, food, clothing or shelter.
Affiliation or acceptance needs: Since people are social beings, they need affiliation and to be accepted by others..
Esteem needs: Maslow maintains that once people begin to satisfy their affiliation needs, they want to be held in esteem by others.
7 Discuss the meaning and importance of self-regard.
Ans:Self-regard: Self-regard, in simple words, refers to the respect or regard that you have for yourself as a whole. BPCS 185 Free Solved Assignment
When we say as a whole, it not only includes the positive qualities, strengths, abilities and skills that you have, but also the negative aspects, limitations and weaknesses or shortcomings that you have.
So, it is viewing yourself in totality and respecting yourself for what you are.
You not only celebrate your good aspects or positive things that you have, but also acknowledge the negative aspects and rather than criticize yourself, blame self or others, or be disheartened about it,
you accept these and make conscious efforts to improve on those.
From an organizational perspective, “employees who feel good about themselves are typically able to focus better, need less time off, and generally get along well with coworkers.
When you value yourself and have good self-esteem, you feel secure and worthwhile. You have generally positive relationships with others and feel confident about your abilities.
You’re also open to learning and feedback, which can help you acquire and master new skills. BPCS 185 Free Solved Assignment
8 Describe the basic emotions and their universality.
Ans: Basic emotions and their universality:
Basic emotions are a set of emotions that commonly appear in all the human beings. These are anger,disgust, happiness, fear, sadness and surprise.
These emotions can be stated to be innate and are shared by all human beings.
And though human beings can experience a broad range of emotions, researches on emotions have indicated that all the emotions are an outcome of combinations of certain basic emotions.
Further, Charles Darwin also proposed that the actions that arise as a result of emotions or emotional behavior are innate in nature and similar emotional states are expressed in terms of similar facial expressions across cultures and in fact, even persons with visual impairment may display similar facial expressions even if they have never observed emotional expressions in others.
More importantly, we found emotion perception to be the most universal domain of emotional intelligence,and emotion understanding and emotion regulation to be more culture-specific. BPCS 185 Free Solved Assignment
9 What do you mean by emotional awareness in oneself? Explain the skills involved in it.
Ans:Emotional awareness in oneself: Identifying and understanding emotions in others begins by developing emotional awareness in oneself. Identifying one’s own emotions is also essential for effectively managing one’s emotions.
Emotional awareness in oneself consists of a number of skills, such as:
- Identifying emotions.
- Labelling the emotion being experienced.
- Describing or expressing the emotion being experienced.
Emotion identification skill is an essential component of emotional competence.
The construct can be better understood by contrasting it with ‘Alexithymia’ (a disorder characterised by a deficit in the ability to identify and describe one’s emotions and externally oriented thinking). BPCS 185 Free Solved Assignment
Alexithymia stands in absolute contrast with emotion identification skill and is characterised by dysfunction in emotional awareness, social attachment, and interpersonal relating.
Emotion identification skill, in contrast is marked by an awareness of experienced emotion, appropriate identification and labelling and appropriate expression of the same.
10 Explain the benefits of emotional intelligence.
Ans: Benefits of emotional intelligence: Following are the benefits of emotional intelligence:
Better teamwork: Employees with higher emotional intelligence naturally work better as a team for several reasons. People who are more emotionally intelligent are better at communicating than others.
Better workplace environment: A workforce that is made up of emotionally intelligent employees helps boost morale in the workplace.
Easier adjustments: Companies should never stay stagnant. A company is more likely to experience change when their employees are focusing on ways to improve both themself and the company. BPCS 185 Free Solved Assignment
Greater self-awareness: People who are emotionally intelligent know their strengths and weaknesses. They can take feedback and use it to grow and improve as a person.
Greater self-control: Emotionally intelligent people know how to handle difficult situations.
Whether it is dealing with a superior who doesn’t like the quality of your work or a client who is unhappy, there are bound to be situations at work that are not easy to deal with.
11 Explain how appraisal of events can lead to different emotions and highlight the implications.
Ans:Appraisal of events can lead to different emotions:
According to Gross and Deutschendorf, changing one’s interpretation of an event can prevent the experience of feeling drained and guard against overwhelming emotions.
For instance, in the above example, by changing your appraisal to “she doesn’t mean it”, you could easily brush- off her behaviour and get on with your day.
Appraisals, therefore, have the power to impact our reactions to the daily experiences of emotions, especially those that are unpleasant and stressful.
By changing our own appraisals, we may be able to protect ourselves from stress and promote our well-being, even if we cannot control external situations or other people.
In addition, because of differences in how a situation or event may be appraised, the same situation may give rise to different behaviour on the part of individuals.
In fact, the same person may also react differently to the same situation at different times.
However, it is important to keep in mind that while emotions have the potential to energise us to act, whether action is actually taken depends on more than just emotions.
BPCS 184 FREE ASSIGNMENT IN HINDI 2021-22