BEGS 186
BUSINESS COMMUNICATION
BEGS 186 Free Solved Assignment 2022
BEGS 186 Free Solved Assignment Jan 2022
QA) Answer The Following Questions
i) What is the role of great leaders in a company? Discuss.
Ans leadership is to “inspire, influence and guide others to participate in a common effort.”
Good leaders don’t just bark orders or hand out directives with no explanation.
Instead, they use effective communication and motivation techniques to facilitate action by their teams.
ii) What does the writer mean by “—-they are also adept at reading nonverbal cues.”
ANS Effective leaders are able to use and understand Nonverbal communication types include facial expressions, gestures, paralinguistics such as loudness or tone of voice, body language, proxemics or personal space, eye gaze, haptics (touch), appearance, and artifacts.
iii) How do managers communicate with their clients and customers in today’s world?
Ans Communicate well with customers BEGS 186 Free Solved Assignment 2022
(1. Build a relationship. Take the time to be professional and personable with your
customers. …
(2. Listen to customers. Active listening is a skill like any other, and you need to practice it.
(3. Use analogies.
(4. Develop customer service standards. …
(5. Resolve disputes quickly.
iv) Discuss what managers should not do while communicating and why.
Ans managers should not do while communicating
(1. Not using “we” language.
(2. Not giving eye contact.
(3. Interrupting. BEGS 186 Free Solved Assignment 2022
(4. Having negative or apathetic body language.
(5. Not paraphrasing and restating what the other person says.
(6. Making assumptions before you hear the whole message.
(7. Letting your emotions control what you say.
(8. Not asking probing questions of other people.
(9. Referring to yourself and your life more than asking people about theirs.
(10. Needing to “win” an argument.
(11 Attacking other people’s character instead of what they say or do.
(12. Expecting people to be a mind reader.
(13. Giving up your power with your words.
(14. Letting anything distract you from giving your full attention.
(15. Not being empathetic & realizing that perception is reality.
v. Give an appropriate title to the passage and give reasons for your choice.
Ans the title should have been communication skills Effective communication is essential for both individual and team success as it can help you reduce misunderstandings, develop strong relationships and establish yourself as an active team member.
Learning to communicate effectively requires time and practice to master.
QB) Pick Out Words From The Passage :
i) crucial (para 1) BEGS 186 Free Solved Assignment 2022
ANS effective communication is critical to success.
ii) skilful (para 2)
ANS They arenot only skilled at using verbal communication skills, but they are also adept at readingnonverbal cues.
iii) pleasant behaviour which brings about good-will (para 2)
ANS Great leaders collaborate to foster harmony and amicability at work and help teams achieve organizational objectives, in addition to writing regular and constructive messages, gathering and conveying information, and making informed decisions for better productivity
iv) to a great extent (para 3)
ANS Modern day managers are enhancing their professional reach exponentially by writing professional e-mails, relevant WhatsApp messages, effective business blogs, informative podcasts, and so on to connect with a wide variety of stakeholders.
v) local context(para3) BEGS 186 Free Solved Assignment 2022
ANS In contrast to the traditional methods like newsletters, flyers, and brochures,
Qc) What have you learnt from the above passage about communication at the workplace? Give your personal views.
ANS Workplace communication is the process of exchanging information and ideas, both verbally and non-verbally between one person or group and another person or group within an organization.
It includes e-mails, videoconferencing, text messages, notes, calls, etc.
Effective communication is critical in getting the job done, as well as building a sense of trust and increasing productivity.
Workers may have different cultures and backgrounds, and can be used to different norms.
To strengthen employee cooperation and avoid missed deadlines or activity that could affect the company Negatively effective communication is crucial.
Ineffective communication leads to communication gaps, which causes confusion, wastes time, and reduces productivity. BEGS 186 Free Solved Assignment 2022
Managers and lower-level employees must be able to interact clearly and effectively with each other through verbal communication and non-verbal communication to achieve specific business goals.
Effective communication with clients also plays a vital role in the development of an organization and the success of any business.
When communicating, nonverbal communication must also be taken into consideration.
How a person delivers a message has a large impact. Another important aspect in effective workplace communication is taking into consideration the different backgrounds of employees.
“While diversity enriches the environment, it can also cause communication barriers.”
Difficulties arise when a coworker’s cultural background leads him or her to think differently than another.
It is for this reason that knowing about intercultural communication at work and learning how to treat others without offending them can bring several benefits to the company.
Q2. Write short notes on any two of the following. Give examples:
i) Importance of Small Talk in Business:-
Small talk might appear to be inconsequential and unimportant, but it’s actually vital across all types of industries, businesses and networks.
It helps to form a social cohesion that makes interaction possible and builds trust.
If you dismiss small talk, you risk appearing stilted, socially inept, unconfident and even untrustworthy. BEGS 186 Free Solved Assignment 2022
The good news is that these types of communication skills can be learned, as we’ll show in this article, and will become much easier with practice.
Small talk is the common term for a conversation about light and unimportant matters.
• It’s a friendly dialogue about a common topic, such as the weather.
• It’s a way of conversing with someone you’ve only just met, are meeting for a
short amount of time – at a conference, for example – or don’t know very well.
Small talk is vital for situations where silence would be awkward and uncomfortable, but where in-depth and personal conversations would be inappropriate.
The ability to engage in small talk with clients is a key business skill.
Business small talk refers to small talk that is conducted in a business setting – such as in the empty moments before a meeting.
It differs from small talk as there is often an agenda behind the chit-chat – this could be networking or finding out more about your clients.
It’s also different as you’ll frequently have the opportunity to prepare before attending a social event. BEGS 186 Free Solved Assignment 2022
For example, you can research key attendees using social networks such as LinkedIn.
This will allow you to identify conversation topics based on interests hobbies mentioned on their profile.
Remember to be subtle and appear interested without appearing creepy – don’t make it too obvious that you know information about clients you may have only just met.
Small Talk Skills Essential :
Small talk allows people to communicate in a friendly way without inadvertently offending anyone or getting too personal.
Having strong small talk skills can help you meet new people, form positive business relationships and open new career opportunities.
Most businesses expect their employees to have the skills needed to engage appropriately in small talk.
Soft skills like these are often assessed at interview stage, and failure to demonstrate them could result in the job being offered to someone else.
Do’s and Don’ts : BEGS 186 Free Solved Assignment 2022
Many businesses and organisations have clear guidelines about subject matter that is not deemed appropriate or advisable for discussion in the workplace.
It can be difficult to know what topics should be avoided, and there are many other unwritten rules of business communication.
If you are networking to sell a product or service, do not start a conversation with the hard sell.
You will be more likely to form a positive relationship if you take the time to find out about the person, before getting down to business.
Many people find the whole concept of small talk confusing and rather nerve-wracking.
To help you feel confident and prepared, here is a list of topics that are ideal and those that should be avoided. BEGS 186 Free Solved Assignment 2022
Do Talk About:
.The weather – It’s a cliché but people are generally happy to talk about the weather, even if it can seem rather mundane.
Plus it’s completely inoffensive and allows everyone to have something to say. Leading with a question is ideal as it naturally starts a conversation.
. Work – You could start by asking if they’ve been in their current position for long or how they got into their line of work.
Always show an interest in the other person, ask questions rather than talking about yourself, and don’t start with a business request or a hard sell.
. Travel – People love to talk about their vacation plans, where they have been
and where they are planning to go. Show interest and the conversation should flow.
. Celebrity trivia – Reference to the latest must-see drama or reality show is a good way to start talking to people. BEGS 186 Free Solved Assignment 2022
These topics of conversation are sometimes referred to as ‘water-cooler topics’, since they are what people tend to talk about in the office while congregated around the water cooler.
. Nearby restaurants – Food is a fail-safe topic of conversation. Asking for recommendations for nearby restaurants, bars or street food is a great way to
break the ice.
. Local news – Be aware of what’s going on in your local neighbourhood – social media community groups are a great way of staying informed.
Try things like, “What do you think about the schools closing because of the snow?” or “Did you hear about the new out-of-town development?”
An advantage of this particular topic is that it makes you seem well informed and engaged in local matters.
. Something that just happened – A recent event is always a good conversation starter, such as a talk you both recently attended. Remember to listen more than
you speak.
Don’t Mention:
. Money or anything financial – Talking about salaries, bonuses or anything financial is best avoided. BEGS 186 Free Solved Assignment 2022
A possible exception to the rule is property – in some circles, people are happy to discuss the property market and how much they paid for their recent house.
. Politics – This can be an exceptionally divisive topic. Steer clear or you run a high risk of upsetting or alienating at least one person in the room.
. Religion – Best avoided as it’s a personal matter about which many people hold strong views
. Sex – Usually inappropriate in most business settings – you don’t want to find yourself on the receiving end of a complaint to HR.
. Life and death – Any recent bereavements, health scares or chronic problems are not appropriate small talk topics, however much they may be at the forefront of your mind.
When you are in the presence of strangers, stay clear of topics that could potentially be upsetting. BEGS 186 Free Solved Assignment 2022
. Appearance and/or age – Never make personal comments about someone’s appearance. Even if you think you are being complimentary,
it could make them feel uncomfortable and successful small talk is all about creating a relaxed atmosphere. Don’t ask anyone’s age either – this acan be a very sensitive topic.
. Personal comments – Don’t badmouth others, especially in a business context. It can make you look untrustworthy, and could damage relationships further down the line.
iv) Characteristics of a good report:-
characteristics of a good report, The characteristics are: 1. Simplicity 2. Clarity 3. Brevity 4. Positivity 5. Punctuation 6. Approach 7. Readability 8. Accuracy 9. Logical Sequence 10. Proper Form 11. Presentation.
(1. Simplicity: The language shall be as simple as possible so that a report is easily understandable.
Jargons and technical words should be avoided. Even in a technical report there shall be restricted use of technical terms if it has to be presented to laymen.
(2. Clarity: The language shall be lucid and straight, clearly expressing what is intended to be expressed. For that the report has to be written in correct form and following correct steps. BEGS 186 Free Solved Assignment 2022
(3. Brevity: A report shall not be unnecessarily long so that the patience of the reader is not lost and there is no confusion of ideas. But, at the same time, a report must be complete. A report is not an essay.
(4. Positivity: As far as possible positive statements should be made instead of negative ones. For example, it is better to say what should be done and not what should not be done.
(5. Punctuation: Punctuations have to be carefully and correctly used otherwise the meaning of sentences may be misunderstood or misrepresented.
(6. Approach: There are two types of approaches: (a) Person-When a report is written based on personal enquiry or observations, the approach shall be personal and the sentences shall be in the first person and in direct speech,
(b) Impersonal-When a report is prepared as a source of information and when it is merely factual (e.g. a report on a meeting),
the approach shall be impersonal and the sentences shall be in the third person and in indirect speech.
(7. Readability: The keynote of a report is readability. The style of presentation and the diction (use of words) shall be such that the readers find it attractive and he is compelled to read the report from the beginning to the end.’ Then only a report serves its purpose.
A report on the same subject matter can be written differently for different classes of readers. BEGS 186 Free Solved Assignment 2022
(8. Accuracy: A report shall be accurate when facts are stated in it. It shall not be biased with personal feelings of the writer.
(9. Logical Sequence: The points in a report shall be arranged with a logical sequence, step by step and not in a haphazard manner. A planning is necessary before a report is prepared.
(10. Proper Form: A report must be in the proper form. Sometimes there are statutory forms to follow.
(11. Presentation: A report needs an attractive presentation. It depends on the quality of typing or printing as well as quality of paper used. Big companies make very attractive and colourful Annual Reports.
Q 3 a. Complete the following company profile with either the present perfect or past simple tense of the verbs in brackets:
and. 1) FOUNDED
2) DidBEGS 186 Free Solved Assignment
3) Began
4) Lead
5) Set up
6) Became
7) Increased
8) Grew
9) Exceeded
10) Developed BEGS 186 Free Solved Assignment 2022
b. Here are the answers to some questions. What are the questions?
i) When did you join the company?
ii ) What was your role in the company?
iii) Which provision of service you worked in?
iv) How long did you work in the company?
v) Where was the company located? It was just 6 km from my home.
C. Complete these sentences with the correct comparative or superlative form of theadjectives in brackets.
(i )IBM is one of the ……… Biggest…..(big) computer companies in America.
(ii) A notebook computer is …… More expensive ……..(expensive) than a desktop one.
(iii) I think a desktop computer is …… Better……….. good) than a Notebook.
(iv) In my opinion, telephone is the…… Most important ….. (important) piece of office equipment. BEGS 186 Free Solved Assignment
(v) The ……… Fastest ……. (fast) way to contact a client is by phone.
Q4. You recently moved to a new city on a job transfer. Write an email to your friend informing him of this move. In your email:
i. Describe the new city BEGS 186 Free Solved Assignment 2022
ii. Explain how life in this city is different compared to the previous city
iii. Invite your friend and family to visit you in the new city
iv. Say what your new job profile is.
ANS. [email protected]
From- [email protected]@gmail.com
Subject- My new job profile
Dear DAR BASIM AL KASHMIRI,
I hope you are doing well! I have written you this mail to inform you about my transfer for new Job role at RAJBAGH.
This city is lavishly green and when I entered this city I could feel the re freshness and rejuvenation in me.
If | compare RAJBAGH to DOONIWARI, one can feel the fresh air in RAJABAGH, whereas, DOONIWARI has become overpopulated and polluted. Moreover, people here are very polite and humble.
I invite you along with your family to my apartment and would like to take you for tour in the city.
My new Job profile is of a IGNOU ASSIGNMENT SOLVER , wherein I would counsel students for the upcoming PROJECT VIVA examinations. Hope to see you and my parents soon.
Q5. Write a dialogue, in about 20 turns, between two friends discussing what professions theywould like to get into in their lives after completing their education.
ANS.
DAR BASIM: Hello JIBRAN, how are you?
JIBRAN: Fine, thank you. And how about you?
DAR BASIM: I’m also fine, JIBRAN. Our examinations are almost here. So we must decide what we will be doing after the education.
JIBRAN : You are quite right. Success in life depends on the right choice of career.
DAR BASIM : We must choose our career properly. May I know your choice of career?
JIBRAN : Yes, of course. I have decided to become a doctor. Do you like this profession?
DAR BASIM : Yes I do. It is a good profession. Could you tell me why you have chosen this profession? BEGS 186 Free Solved Assignment 2022
JIBRAN : I chose this profession because most of our people are deprived of the service of the doctors.
DAR BASIM : Yes there are shortage of good doctors in our country. The people who live in the villages cannot consult a good doctor.
JIBRAN : I want to serve the people.
DAR BASIM : Are you willing to go to the villagers if necessary?
JIBRAN : Yes, of course. Well, could you tell me about your choice of career?
DAR BASIM : Of course. I want to be an agriculture officer.
JIBRAN : Most students like to be doctor, Engineer or administrator. Why not you?
DAR BASIM : Our country is an agricultural country. Our economy depends on agriculture.
JIBRAN : Yes, it is right. Please tell me about your plan.
DAR BASIM : First of all I will get myself admitted into an Agricultural University. After completing my education I will join the service of agriculture cadre.
I will make research on agriculture. I’ll teach the farmers about the modern method of cultivation.
JIBRAN : I appreciate your plan. It’s a very noble profession.
DAR BASIM : Choosing career is not enough. We must work hard to fulfill our dreams.
JIBRAN : Of course. We must do well in the Examination, otherwise we will not be able to become a doctor or an agriculture officer.
DAR BASIM : Of course. Thank you JIBRAN. It was really nice speaking to you.
JIBRAN : You’re welcome. Good bye. See you again.
DAR BASIM : Bye.